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Description
Join the Hermès Adventure
Hermès is an independent house founded in 1837. It has always nurtured a family spirit while keeping an open mind. The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects. Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process. Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you.
So, saddle up and join the Hermès Adventure!
The Opportunity
The Hermès Melbourne Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.
Key Responsibilities
Client Experience:
- Provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client at Hermès.
- Develop and strengthen meaningful relationships with current and potential clients.
- Handle complex client experience concerns and issues.
- Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.
Métier Ambassadorship:
- Proactively sharing key information about the métier and its performance.
- Training and sharing on new product launches, particularly for new joiners.
- Sharing and being an expert on care and aftersales for assigned métier.
Boutique Operations:
- Assist in maintaining the store environment, image of the House and be involved in Boutique related activities.
- Demonstrate the ability to accurately navigate Hermès tools, systems and programs.
- Make decisions aligned with the Hermès operating standards and values in a collaborative manner, with the support of the Boutique leadership team.
- Develop a thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.
About You
To be successful in this role you will demonstrate:
- Availability to work within a 7-day roster including weekends.
- A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
- A team player attitude and the ability to embody the values of the Hermès Maison.
- Excellent relationship development skills with impeccable interpersonal and communication skills.
- Display a high standard of presentation and grooming.
- A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
- A positive, proactive, efficient and client focused attitude.
- A strong sense of time management with the ability to multi-task, organise and prioritise.
- The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
- The ability to work independently while balancing collaboration with a team.
Application
In your cover letter, please answer the following questions:
- What is your motivation to apply for Hermès?
- What do you know about Hermès?
- If you were an Hermès piece, what would you be and why?
Eligibility
To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.
Our Commitment
Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.
