Job from partner
Send messageDescription of the job
- Experience in the travel industry in a similar position or in a customer service center
- Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
- Excellent communication skills and follow through required to advise clients of those requirements
- Ability to handle multi-cultural sometimes multi-lingual clientele
- English fluent\: written and verbal
- Superior written and verbal communication skills (in person and on phone)
- Customer focused and service oriented
- Problem solver
- Results-driven
- Adaptable and motivated to learn
- Influence and diplomacy
- Proficiency in technology to research options and to complete process requirements
- You delight the Traveler/travel arranger
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
- Connect with the caller to build trust and credibility even if the person is unknown.
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
You build CWT’s commercial value
- Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
- Remain current on value we provide to each customer.
- Adapt and change as requirements of the business change.
You strengthen the CWT brand
- Represent the CWT brand in how you work on a day-to-day basis.
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.
