Job Director of Product Design, Growth, Melbourne

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As the Lead for our Growth, Corpsite and Brand System team, you’ll work closely with product managers, engineers, and marketing teams to craft intuitive experiences that drive user engagement and business growth across both our web app and corporate website. You and your team will be responsible for guiding users to discover our newest features and products, balancing first-rate UX with effective growth strategies. You will also proactively identify areas to incorporate AI into existing strategies and whole new ways of working.

Your work will span the entire user journey — from first touch on the marketing site through onboarding, activation, and expansion within the product. You will uncover user needs through research and data, then design and validate solutions (often via A/B experiments) to optimise our acquisition and activation funnels.

• Design and optimise key customer experiences: Amplify the work of our many product squads by creating and optimising key customer pathways through our product, from the moment of engagement (on our corporate website, emails, landing page) through to the moment of conversion (product activation) and all moments in between (re-engagement emails, help & support). Working with a key performance indicator in mind, you’ll work end-to-end by translating requirements into user flow, wireframes and then into polished, high-fidelity UI designs.

• Partner cross-functionally: Collaborate closely with product managers, engineers, and growth/marketing leads to define problems and goals, map user flows, prototype new interactions, and launch features that drive acquisition and product adoption.

• Champion data-driven design: Analyse quantitative product and marketing funnel data to identify friction points in acquisition, activation, and conversion, then iterate on designs (e.g. A/B tests) to improve key growth metrics like website conversion, signup rates, product usage, and upsell.

• Prototype and execute: Translate wireframes into clickable prototypes and finished designs using Figma, ensuring consistency with Airwallex’s design system and brand. Iterate rapidly on designs based on feedback and performance data.

• Own end-to-end growth initiatives: Lead the design process for growth-oriented projects spanning both marketing and product surfaces — from ideation through launch. Set high standards for design quality and user experience, and ensure solutions meet both user needs and business objectives.

• Experience: Minimum of 10 years in product design (web applications and websites) with a strong track record of delivering impactful digital products as an IC (staff-level experience or equivalent) as well as experience leading high performing design teams. We'd love to see a portfolio that demonstrates exceptional UX thinking and problem-solving.
  

• Growth experience: Proven ability to use design to improve growth metrics (activation, retention, conversion, upsell, etc.). You are comfortable running design experiments and iterating based on user data.
  

• Cross-functional collaboration: Excellent communication skills and a history of working closely with product, engineering, and marketing teams. You thrive in ambiguous, fast-paced environments and can guide projects from 0→1 or redesign major flows.
  

• User-first approach: Deep empathy for customers and a user-centered design mentality. You excel at translating research and insights into intuitive, user-focused product features
  

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.