Job Branch Operations Manager | Community Bank Mt Evelyn | VIC, Melbourne

It starts here. With Bendigo Bank… and you. 

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. 

Your role as a Branch Operations Manager will see you stepping into a core leadership role of an important local business. You will use your excellent communication and interpersonal skills to manage our branch and drive the business forward aligned to our unique Community Banking philosophy.

In this dynamic and high-impact role, you’ll make your mark by: 

• Coaching and developing competencies in your team. With a focus on continuous improvement, you’ll proactively work with your team to help them achieve their performance and career development goals
• Managing and streamlining day-to-day branch operations to ensure timely and precise completion of all operational and risk tasks. You’ll drive operational efficiencies and maintain high standards of compliance
• Prioritising business performance through tracking KPIs, reporting, delivering on strategic plans
• Leading by example. You’ll prioritise the customer experience, and aren’t afraid to step in wherever the branch need you
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities  
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way! 

This is a Permanent, Full-time position located in Mt Evelyn.

What you’ll bring to the role

To succeed in this role, you’ll contribute to the branch’s performance through leadership, team development and operation oversight. We’d love you to have:

• Retail banking experience
• Experience in personal and residential lending
• Natural people leadership capabilities and a desire to mentor and develop staff
• Understanding of financial management, business acumen and risk framework  
• The skills to embed operational and risk management practices through regular and clear communication on requirements

• Ability to use customer feedback to continue to build and improve our connection with our customers

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

So, why work with us? 

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. 

• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day. 

• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you. 

You’ll also get access to a great range of benefits, including: 

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members 

• Take your learning to the next level through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you. 

Think you’re our newest Branch Operations Manager? Now’s the time to set your sights even higher – on the future you and the future career you deserve. Apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes. 

You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.

Screening and interviews may commence prior to closing date. 

We are committed to responding to all candidates, regardless of the outcome of your application.