Job Injury Management Advisor, Melbourne

Description

Downer is seeking a passionate and experienced Injury Management Advisor to join our team in Melbourne. This vital role is responsible for supporting injured employees, line managers, and external stakeholders to deliver meaningful and sustainable return to work outcomes.

Working closely with our Zero Harm, HR, and operational teams, you will coordinate and drive workers’ compensation claims, manage injury reporting processes, and lead compliance with state legislation. If you're proactive, organised, and thrive on making a difference in the lives of employees while improving organisational practices, we want to hear from you.

Key Responsibilities

• Conduct thorough and factual investigations for serious workplace injuries.
• Strategically manage workers’ compensation claims from lodgement through to closure.
• Collaborate with medical practitioners, insurers, and internal teams to support return to work outcomes.
• Provide ongoing advice and coaching to line managers and supervisors on claims handling and injury management.
• Maintain accurate and timely records, case notes, and documentation in Solv.
• Facilitate the reimbursement process with Payroll and Finance in coordination with the insurer.
• Deliver internal training sessions on claims, return to work procedures, and compliance requirements.
• Contribute to the development and maintenance of the National Job Dictionary and Injury Management Packs.
• Participate in quarterly insurer file reviews and state-based injury management reviews.
• Promote early intervention for both physical and psychological injuries across business units.

What You Will Bring

• 1–2 years’ experience in Injury Management or Workers’ Compensation (ideally across multiple jurisdictions).
• Strong knowledge of Victorian Workers Compensation legislation, with familiarity across other state and national frameworks desirable.
• Demonstrated ability to work collaboratively with employees, managers, medical professionals, and insurers.
• Experience in developing return-to-work plans and driving early intervention strategies.
• Excellent verbal and written communication skills with strong attention to detail.
• Solid time management and organisational abilities with a proactive mindset.
• Computer literacy across MS Office Suite and case management systems (e.g., Solv).
• A commitment to continuous learning, inclusion, and safe work practices.

Benefits of working with Downer

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
    • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
  • Flexible work arrangements
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including: 
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)