Job Seasonal Concierge Team Members - Westfield Airport West, Melbourne

This festive season, we’re hiring across our Westfield Centres in Australia and New Zealand to support our car park, concierge and valet services. Help us deliver a welcoming and memorable experience for our customers during our busiest and most exciting time of the year.

Whether you’ve worked in customer-facing roles before or you're ready to make your debut, we’re looking for friendly, reliable team members who genuinely enjoy creating positive experiences.

It’s your time to shine — bring your energy, smile, and passion for helping others.

Your Opportunity

As a Concierge Attendant, you’ll be the friendly face of our centre and play a key role in creating memorable moments that leave a lasting impression and keep customers coming back.

Some of your festive duties as a concierge team member will include:

• Delivering exceptional service to customers and retailers
• Welcoming guests at the concierge desk and assisting with their needs
• Providing directions, information, and helpful solutions to enhance the customer experience
• Promoting and selling Westfield Gift Cards and other services

So, what sets our team members apart?

You will:

• Always be ready to go the extra mile to enhance the customer and retailer experience
• Feel confident assisting customers in a fast-paced retail setting
• Be available for shifts from September to February, including late nights, weekends, and public holidays (full availability in November and December is ideal)

This is a seasonal casual role, offering a great opportunity to be part of the festive season across our Westfield destinations. The role runs from September 2025 to January/February 2026, with shifts based on business needs.

Ready to Apply?

Click “Apply” and complete the short application form.

If you move to the next stage, you’ll be invited to complete a video or phone interview. From there, shortlisted applicants will be invited to a one-on-one in-person interview.

• Look out for an email from us, it’s our main way of staying in touch throughout the process.

Discover more about the recruitment process and what it’s like to work for us here

Applications close: 31st August 2025 (unless filled prior).